We helped Groove build the easiest, fastest, and smartest customer support products on the market. With Groove's Web, iOS, and Air apps, customer service agents can offer fast support through any channel, including email, real-time chat and social media.
Existing products in the space were clunky, heavy on features and light on ease of use. To stand a chance against the well-funded incumbents, this product needed to have an absolutely unmatched user experience.
We built a full-featured support platform that has everything small businesses need to offer awesome customer support, and nothing that they don’t. Using Ruby on Rails to build the server-side ticketing functionality and Node.js for real-time chat, we crafted a beautiful interface that users rave about.
Just a few months after Groove's initial funding, we released the app in private beta and saw more than 1,000 beta signups in the first week. Groove’s subsequent successful public launch was covered by TheNextWeb, and the startup continues to grow, with customers switching daily from its largest competitors.
"A freshly conceived customer support solution and a beautiful, full-feature iOS application."