Research is the probably single most anxiety-inducing part of a project, personally speaking. Weeks of confronting the things you know you don't know. Weeks more worrying about what questions haven't even occured to you. I'm constantly looking for new research modalities to avoid investigative ruts, so it was a pleasure to tune into this UI Breakfast episode on Jobs to be Done. Looking problems at compounding processes and actors over time, rather than just actors themselves, feels like a more holistic (and useful!) way of looking at the systems we're working within. Personas and journey maps are undoubtedly useful, but familiar enough throughout tech that they sometimes their own set of format expectations and baggage.
Time for a clean slate for curiosity.
This week, Slack announced a new feature that would allow messaging across workspaces—anyone can message anyone—without including any blocking or reporting mechanisms to guard against harassment. Once the internet pointed this out, Slack quickly quickly walked back their announcement. It’s a the latest case study on why examining the potential for harm and misuse is critical for safe and successful products. The Ethical OS Toolkit is a great resource for anticipating these unintended consequences before you send your product out into the world.
It's important to stay fresh and inspired, so this week I'm giving back. I started following Temi Coker on Instagram at some point last year. I can vividly recall seeing his work appear in my main feed and being blown away. His use of vibrant colors and textures is so refreshing and unique. I really enjoy looking at process work of the artists I admire, so take a look at this one if you do too.