In 1998, Keurig introduced the K-Cup. The company’s goal was to standardize the quality of coffee, letting people in homes and offices everywhere brew stuff that consistently tasted good, one cup at a time. It was smart, innovative and useful for millions of people, and Keurig was rewarded for that with a successful, rapidly-growing business. While Keurig struck lucrative licensing deals with companies like Starbucks to sell branded K-Cups, the company’s patent expired in 2012, and lots of independent coffee companies began selling K-Cups for Keurig’s machines.…

We’re an agile-focused digital product agency. Which means we spend a lot of time advising our clients to build, test, learn and then iterate on their ideas based on what they’ve learned. In most cases, we advise that perfect is the enemy of good. Getting feedback on your product early and often gives you the opportunity to make the product better, as opposed to spending a significant amount of time fine tuning features and functionality before you even know if users really want those features in the first place.…

I’ve had hundreds of conversations last year with founders of startups and agencies. Often, we’ll discuss companies who are doing well, and who serve as amazing examples of how to run a business. 37Signals was the shop that the people I talked to fawned over most often, by a long shot; everyone wants to build the next Basecamp. This worries me. Not because I don’t want startups to be successful (I do).…

Imagine if users raved about your app. If they just couldn’t wait to come back and use it again. To me, that’s how it feels to be a Zappos customer. The company continues to wow me. And I know I’m not the only one. Founder Tony Hsieh says the key to that success is the company’s religious devotion to customer service, and nearly all of us who’ve done business with Zappos would probably agree.…

On paper, MojoTech’s resume looks pretty impressive. Since its inception in 2008, MojoTech has launched more than 100 products by partnering with clients to deliver software that solves their most complex business problems. MojoTech was ranked the 42nd fastest growing software company in America by Inc. Magazine, and was listed as one of 2016’s Best Places to Work for the third year running, by Providence Business News, who also awarded co-founder Chris Shoemaker “CTO of the Year”.…

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