Our Response Advanced Search Capabilities and Modernized UI/UX Design
While specific service information was available as a list, it needed to be more robust and accessible for users to search based on their needs. MojoTech created an intuitive interface that allowed users to search by the type of help they needed and their location.
To create relevant search results, Mojotech mapped data taxonomies and service categories to language people regularly used to describe their problems and needs. Additionally, we made straightforward suggested searches, such as “I need a place to stay tonight.” We also added advanced filters to help users refine their search and tailor results to their specifications.
A map was the ideal interface for displaying results so users could seamlessly obtain directions and see how far they had to travel. They could also refine their search results by shifting the map viewport, opening up a new way to discover services.
To provide an accurate, consistent presentation of relevant information across the web and call center channels, we used their existing community services database as the system of record for the online platform. The community services system did not have an API. Hence, MojoTech built a custom data importer that could consume data continuously and display it on the mapping front end.
MojoTech ensured that program information could be understood and easily consumed. We worked closely with UWCT and a test group of users to validate designs and the presentation of information. Based on user feedback, we developed a clean, elegant user interface to present program requirements, how to engage, and critical information such as hours of service.
MojoTech and UWCT continued to innovate new ways to use the platform and make it easier for users to find services. We introduced screener surveys to walk users through a series of questions to identify relevant programs. Users can also create accounts, allowing them to work with their caseworker to identify services and resources to save for later and share with others.